A product warranty ensures that the purchased item will perform as promised and have sufficient durability to justify the investment. This is a right guaranteed by the Consumer Protection Code, which establishes a 90-day period for claims in case of defects.

You can request an exchange if defects are identified and related to: Manufacturing: When there is a failure in the production process, such as defective materials or faulty parts. Maintenance: When incorrect installation or maintenance has been performed, making the professional or mechanic responsible. Misuse: Not covered by the warranty, it occurs when the product has been used improperly or without preventive maintenance.

If the defect is related to the manufacturing process, the manufacturer is responsible for providing a new product or replacing the defective part at no additional cost.